Frequently Asked Questions

What Payment Methods Do You Accept?
We currently accept Paypal. You can pay with your credit card if you don’t have a PayPal account.
Why Isn’t My Order Going Through?
Cart is empty; Credit/Debit card declined by bank; Prepaid/Gift card was used as an attempt for payment method (Both are not accepted); Required information during ordering process was incomplete (personal, shipping and payment info); Internet browser timed out due to inactivity (Must refresh browser and start over).
What should I do If I Made A Mistake On My Order?
Immediately contact us by email and a team member will gladly resolve all of your concerns! Email: [email protected]
What Is Your Ordering Process?
Ordering process is simply 4 quick steps!
1. Select your favorite items and add them to cart
2. Enter your billing and shipping information
3. Select shipping method
4. Checkout
How Do I Change My Order?
Email us regarding all changes to an order!
Can I Use Separate Billing and Shipping Addresses?
Yes! Just enter billing first then shipping, You will have to uncheck the box that says both billing and shipping are the same.
Will My Credit Card Information Be Kept On File?
No.The privacy and Security for all personal information is a priority and we use third-party payment gateway.

How Much Is Shipping?
Shipping prices vary depending on your location! You can find out how much shipping will cost before you enter payment information!
How Long Does Order Take To Ship Out?
Normally it takes 1 - 3 business days for processing!
Where Do Your Products Ship From?
Mostly all products ship from our facility in Doi 11, Thon Dich Thuong, Xa Phuong Dinh, Huyen Dan Phuong, Ha Noi.
There are some products that will be drop shipped from a different facility.
I Only Received Part Of My Order?
Some shipments may arrive in separate packages!Reasoin why is that some items get shipped faster then others or some items are on back order.Please note that most order will be shipped together.
Have Not Received My Order Yet, Now What?
First check tracking info and see if it was delivered. If it says delivered but never recieved please allow a few more days. Sometime products are delivered late or scanned delivered by mistake.Then email us regarding the whereabouts of your order!
Do You Alert Us Once Order Ships?
Yes!An email will be sent to you with the tracking information once it ships out to you!
Where Do I Get Tracking Info?
An email with tracking details will be sent to you the moment your product is shipped out!
What Mailing Services Do You Use For Shipping?
USPS and UPS.

What Is Your Return/Exchange Policy?
Please check out our Returns/Exchanges page.
What If My Order Is Defective, Wrong Size, or Incorrect Product
Send us an email with attaching photo(s) and we will send out a replacement within 72 business hours!
Where’s My Refund?
Please allow up to a week once order has arrived back in our facility.Please allow 2-3 business days for refund to show up in your paypal or your bank.
How Do I Make An Exchange?
Please check out our Exchanges page or contact us via email. Contact Us Here
How Do I Return My Order?
Please check out our Returns page or contact us via email. Contact Us Here
How Do I Cancel An Order?
Please email us at [email protected] Please note if a product is already shipped you cannot cancel an order until you’ve returned the package back to us!