Shipping Policy

How much does shipping cost?

We offer free shipping on all orders.

Shipping & Handling

We process orders on business days which are Monday through Friday, Eastern Standard Times, and exclude holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

Handling time: 1 - 3 days (in regular seasons) or more depends on holiday seasons.

Transit time: 14 - 21 days* (in regular seasons) or more depends on holiday seasons.

Our shipping methods being currently available is VNPost: http://www.vnpost.vn/en-us/

How long does shipping take?

Shipping time varies by location. These are our estimates:

LOCATION	*ESTIMATED SHIPPING TIME
United States	14 - 21 Business days
Canada, Europe	15 – 30 Business days
Australia, New Zealand	15 – 30 Business days
Mexico, Central America, South America	15 – 30 Business days

*This doesn’t include our 1 - 3 days processing time.

You will be able to track your order at all times until it arrives your doorstep. Please bear in mind that sometime we will not provide you with tracking number. However, you can track your order status through our website.

Order tracking

You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 1 - 3 days for the carrier to scan your package into their system.

If you attempt to track your package and there is no information available that just means the carrier has not processed your package yet. When the package is scanned into their system, tracking events will populate on the tracking page.

Can the order be delivered to multiple addresses?

We do not offer shipping to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.

Do you offer delivery to PO Boxes or Military APO/FPO addresses?

Yes, we can send shipments to PO Boxes and Military APO/FPO addresses.

Orders shipped to APO addresses are done so via DHL Global Mail, and then are turned over to USPS for final delivery (through the military mail system). Shipments to APOs can take up to 45 additional days to arrive.

Unfortunately, once the package enters the military mail system, tracking ceases to update for military security reasons. This means that we no longer have visibility of your order and cannot provide tracking information.

Will I be charged VAT taxes?

Items shipping internationally from the US are shipped DDU (Delivered Duty Unpaid) and we do not collect VAT (Value Added Taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package.

Depending on the receiving country, your package may incur local customs or VAT charges. We recommend contacting your local customs office for more information regarding your country’s customs policies.

Items fulfilled from the UK and EU are charged a 20% VAT rate.